Warranty Policy

Xentino Technology warrants its products to be free from defects in materials and workmanship for a specific length of time from date of purchase. Warranty periods vary by product and are defined at the bottom of this document. If the product proves defective during the warranty period, Xentino, at its option, will either: 

 

• Replace with a new or refurbished product

• Provide a refund at current market value

 

This warranty is valid only for the original purchaser of products when purchased from an authorized Xentino dealer. Except where prohibited by law the warranty is non-transferable. An original sales receipt or valid copy of the receipt is required to establish purchase date and original purchaser.

 

• Connection to a faulty power source

• Alteration, Modification, Disassembly or unauthorized repair

• Improper use of product

• Normal wear and tear

• User inflicted intentional or accidental damage

• Any other cause not resulting from defects in materials or workmanship

 

This Warranty is void if any manufacturer labels or stickers have been removed or altered, or if any counterfeit labels are found on the product. Any counterfeit products are excluded from warranty and will only be returned at the expense of the sender. 

 

Xentino Warranty is void for products within or destined to Cuba, Iran, Sudan, Syria or North Korea. Xentino cannot provide technical support or replacements for those products.

 

Xentino Technology will attempt to replace all products with the same model as originally purchased. In the event Xentino Technology is unable to replace product with the same model purchased, Xentino, at its option will: replace that product with a product of similar function or provide a refund at current market value.

 

Current market value is defined as the same, similar, and/or equivalent specifications of Xentino and/or competitors product within the territory and/or continent. Current market value is determined as Xentino product and/or Competitor(s) product based on the chipset, and/or specification, and/or features. All determination current market value are based on an average of current market price and product availability. ALL refund shall be an amount no greater than the original purchase price of the product. Xentino is not responsible for any banking charges, currency exchange charges, and/or currency exchange fluctuations.

 

The customer is required to pay shipping and handling charges to send the defective product to Xentino.

Xentino provides free return shipping and handling to the following countries :

 

Austria, Belgium, Brazil, Bulgaria, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Korea, South, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, Turkey, North Cyprus, United Kingdom, United States Customers located in countries not list above are required to pay return shipping and handling charges.

 

Customers outside of Canada, United States, Taiwan, and EU Member States will be responsible for any duties or taxes due on RMA replacement shipments. 

 

In order to protect your privacy and any other interests in data, all customers should delete all data prior to returning any products to Xentino. In the event that customers are unable to delete any data on products prior to returning them, Xentino will take extra steps to protect the security of the data. Xentino performs best practice media sanitation as early as possible to purge any data that still resides on returned products.

 

 

 

All Products: Limited 2(two) Year Warranty

 

All Products: Limited 1(one) Year Warranty